ITIL 4 Managing Professional Transition

Training duration: 5 days (40 ac h).

Target audience: This course is targeted at ITSM leaders, and practitioners who already hold the ITIL v3 Expert qualification (or have 17 points under the ITIL v3 scheme) and gives them a direct path to transition to the new ITIL 4 Managing Professional (MP) designation. .

Prerequisites: Delegates must already have either a ITIL v3 Expert certifcate obtained by passing the MALC exam or ITIL v2-v3 Bridging exam, or have achieved a minimum of 17 credits in the ITIL v3 qualification scheme.

The training is held in cooperation with our partner QA.

Contents of this training

The course is designed to give a deep understanding of the key concepts of the ITIL 4 framework to enable successful management of modern IT-enabled services. It is also designed to prepare delegates for the ITIL 4 Managing Professional Transition module examination which leads to the award of the ITIL 4 Managing Professional status. The exam, which is sat on the last day of the course, is a ‘closed book’ examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.

Specific course content will include:

  • Main differences between ITIL v3’s five-stage lifecycle IT service management model and its 26 processes and functions, compared to ITIL 4’s service value system model and its 34 practices;
  • SVS model and its components
  • Key concepts of ITIL 4 advanced IT Specialist courses: Create, Deliver & Support; Drive Stakeholder Value; High Velocity IT; Direct, Plan & Improve
  • High quality add-ons, including “how-tos” based on real-life examples from the best ITIL trainers in the world

Intended outcome

From the ITIL 4 Specialist – High Velocity IT Module:

  • understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT;
  • understand the digital product lifecycle in terms of the ITIL ‘operating model’;
  • understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT.

From the ITIL 4 Specialist – Drive Stakeholder Value Module:

  • understand how customer journeys are designed;
  • know how to foster stakeholder relationships;
  • know how to shape demand and define service offerings;
  • know how to onboard and offboard customers and users;
  • know how to act together to ensure continual value co-creation (service consumption / provisioning);
  • know how to realise and validate service value.

From the ITIL 4 Strategist – Direct, Plan and Improve Module:

  • understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context;
  • understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system;
  • understand and know how to use the key principles and methods of Organizational Change Management to direct, plan and improve.

 

Price includes:

  • classroom training;
  • course materials;
  • certification exams.

In addition we offer:

  • snacks, tea and coffee;
  • lunch on each training day.
  • 00

    days

  • 00

    hours

  • 00

    minutes

  • 00

    seconds

Book Event

Attend training
Available seats: 100
The Attend training ticket is sold out. You can try another ticket or another date.

Date

Jan 20 2020 - Jan 24 2020

Time

09:00 - 16:30

Cost

1990 +VAT

Location

Nordic Training
Mehaanika 21, 10616 Tallinn, Estonia
Categories
Register

Trainer